privacy policy

Neverfail values and respects your privacy and we have taken steps to ensure the security of your personal and financial information. We adhere to the highest ethical standards and practices in all of our operations and are dedicated to protecting the privacy of all visitors and customers.

Security

Neverfail.com.au strives to ensure information received from our online visitors is secure from unauthorised access and use. This website protects your confidential information online by using Secure Sockets Layers (SSL) technology. SSL encrypts your information to prevent the decoding of that information by unauthorised individuals. Access to the secure areas of the site is restricted to browsers that support SSL. If you use a PC, you should use Internet Explorer version 4.0 or higher or Netscape Navigator 6.0 or higher to fully ensure the security of your information.

Gathering and Use of Information

Neverfail Springwater Limited ("Neverfail") collects, and you consent to us using and disclosing, your personal information, for the express purposes of accepting, processing and fulfilling of your service order, notifying you of your order status, for product research and development, to assist us to improve customer services and delivery to you and to allow us to market our services, and the services of our partners, to you. You may notify us at any time that you do not wish to continue receiving
marketing information from us.

We will not disclose your personal information to any person unless it is:

• Required or authorised by law;
• To a contracted mailing house; or
• To an entity that acquires the business of assets of Neverfail Springwater Limited.

If you do not provide your personal information to us, we will not be able to accept, process or fulfil your order. You are able to access your personal information that we keep about you. To apply for access to your personal information, please contact us on 13 30 37 or email us at customerservice@neverfail.com.au. There is no fee to apply for access, but we may charge you reasonable expenses (eg photocopying charges).

Neverfail.com.au uses "cookies" to make the site easier to use and to provide us information about how to improve our services. A cookie is a piece of data sent to your browser and stored on your computer. Cookies also tell us which parts of the site people are visiting and what features people are selecting. This information is useful in improving our services. Cookies do not record any personal information, nor do they capture any data from your computer.